Terms and Conditions
Our Terms and Conditions were last updated on 24th October 2025
Please read them carefully before using Our Service.
For the purposes of these Terms and Conditions:
"We", "Us", "Our" refers to Edney Products NZ Limited trading as Mellissa Edney with WholeHearted Magic.
"You", "Your" refers to the customer, user, or visitor accessing our site or purchasing our products.
"Site" refers to www.wholeheartedmagic.com and any associated subdomains or Systeme.io-hosted pages.
"Service" refers to all offerings provided through the Site, including digital products, physical products, email communications, and customer support.
"Digital Products" refers to downloadable or electronically delivered items such as Human Design reports, guides, emotional reset tools, and other non-physical resources.
"Physical Products" refers to tangible items such as printed decks, art pieces, or other goods shipped to your address.
"Order" refers to a purchase made through the Site for any product or service.
"Customer Portal" refers to the Systeme.io-hosted area where users may access purchased digital products or account information.
"Personal Information" refers to any data you provide that identifies you, including name, email, birth data, and payment details.
"Human Design Report Data" refers specifically to birth date, time, place, and optional name/nickname used to generate personalised Human Design content.
By using the Site, you agree to be bound by these Terms and Conditions and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Edney Products NZ Limited trading as Mellissa Edney, with WholeHearted Magic.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
Age restrictions apply: Edney Products NZ Limited trading as Mellissa Edney, with WholeHearted Magic, does not permit those under eighteen (18) to use the Service. We do our best to restrict access to our sites, products and services to minors. Even if the content of our products and services is not of a shocking nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the business world.
Any subscriber who does not meet these criteria will be deleted from our database as soon as this is brought to our attention. Likewise, any customer who does not meet these criteria will be reimbursed immediately, and a return of the product(s) concerned will be required.
By placing an Order for Products through the Service, you warrant that you are legally capable of entering into binding contracts.
The prices are indicated in US Dollars, excluding the shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be the one stated at the time of the order.
If you wish to place an Order for Products available on the Service, you may be asked to supply certain information relevant to your order, including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or any other payment method(s) in connection with any Order; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.
To generate personalised Human Design insights, we collect specific birth data provided by you, including:
Date, time, and place of birth
(Optional) Full name or nickname
This data is used solely to generate your chart and interpretive content. It is never sold, shared, or reused for other purposes.
We treat this data as sensitive personal information and protect it in accordance with GDPR, CCPA, and the NZ Privacy Act 2020.
You may request deletion of your data at any time by contacting us at admin@mellissaedney.com
Our Site uses cookies and similar technologies to enhance your browsing experience, analyse site performance, and support marketing efforts.
These may include third-party tools such as Systeme.io, Google Analytics, and Microsoft Clarity.
By using our Site, you consent to the use of these technologies. Cookies may collect anonymous usage data, device information, and browsing behaviour to help us improve our offerings and personalise your experience.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features or access to digital products.
For more details on how we handle personal information, please refer to our Privacy Policy.
Payment is due immediately upon the date of the order, including pre-order products.
Payment can be made through any payment method we have available, such as Visa, MasterCard, or online payment methods (Stripe, PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of your order.
At WholeHearted Magic, we offer a blend of soulful digital tools and tangible treasures—each designed to support emotional resets, spiritual clarity, and practical momentum. Our products fall into two main categories:
Digital Products: These include Human Design reports, downloadable guides, emotional reset tools, and other instantly accessible resources.
Physical Products: These include printed decks, art pieces, and other tactile items shipped to your door.
Each type of product has its own delivery process, access terms, and protections. Please read the sections below to understand how we handle fulfilment, timing, and your rights as a customer.
Upon purchase, digital products—including Human Design reports, downloadable guides, and emotional reset tools—are delivered via email or made available for immediate download through your customer portal.
Please ensure your email address is entered correctly at checkout.
If you do not receive your digital product within thirty (30) minutes, check your spam folder or contact us at admin@mellissaedney.com.
All digital products are non-refundable once accessed or downloaded, unless otherwise stated.
You are responsible for saving and backing up your digital files. We do not guarantee indefinite access.
By purchasing, you receive a personal-use license only. You may not reproduce, redistribute, resell, or modify any digital product without written permission.
All content is protected under copyright law and spiritual integrity. We trust you to honour the energy and effort behind each creation.
We offer physical products—including printed decks, art pieces, and other tactile items—fulfilled through a combination of:
Print-on-demand suppliers (internationally based)
Local dispatch from New Zealand (for select items or limited runs)
Fulfilment source depends on the product type, availability, and your location. Delivery times vary accordingly.
Orders are typically dispatched within two (2) business days, but print-on-demand items may take longer due to production and international shipping.
You will receive tracking information once your order is dispatched.
We are not liable for delays caused by postal services, customs, or incorrect shipping details provided by you.
If your item arrives damaged, please contact us within seven (7) days of receipt with photos so we can assist.
Physical products are non-refundable unless faulty or misrepresented.
We strive to ensure every item meets our standards of emotional resonance and quality. If something feels off, reach out—we’re here to help
We are not responsible for delays, disruptions, or failures in delivery or access caused by events beyond our control, including but not limited to:
Natural disasters
Internet outages
Platform failures (e.g., Systeme.io downtime)
Strikes, lockdowns, or government restrictions
Acts of God or cosmic chaos (we had to include that one)
In such cases, we will do our best to communicate clearly and offer alternative access or solutions where possible.
By purchasing from WholeHearted Magic, you agree to:
Provide accurate information at checkout
Respect the intellectual property and emotional labour behind each product
Use your purchase for personal growth, not commercial gain
Contact us promptly if something feels off—we’re here to help
Due to the nature of digital products—including Human Design reports, downloadable guides, and emotional reset tools—all sales are final once the product has been accessed, downloaded, or delivered.
We do not offer refunds for change of mind, incorrect data entry, or subjective dissatisfaction with interpretive content.
If you experience a technical issue (e.g., failed download, corrupted file), please contact us within 7 days of purchase, and we’ll do our best to resolve it.
You are responsible for entering accurate birth data for Human Design reports. We cannot offer refunds for reports generated with incorrect or incomplete information.
We accept returns or exchanges for physical products only in the following cases:
The item arrives damaged or defective
You received the wrong item
The item was misrepresented on our site
To request a return:
Contact us at admin@mellissaedney.com within seven (7) days of receiving your item
Include your order number and clear photos of the issue
Items must be unused and in original packaging
We do not offer refunds for:
Change of mind
Minor variations in colour, texture, or print (due to artisanal or print-on-demand processes)
Delays caused by postal services, customs or force majeure events
Refunds will be processed to your original payment method within ten (10) business days of approval.
The following items are non-refundable:
Digital downloads
Personalised Human Design Reports
Custom or made-to-order physical products
Gift cards or promotional bundles
All digital and physical products offered by WholeHearted Magic—including Human Design reports, downloadable tools, printed decks, and visual content—are protected by copyright and intellectual property laws.
By purchasing or accessing our products, you are granted a non-exclusive, non-transferable, personal-use license. This means:
You may use the product for your own personal insight, growth, or emotional support.
You may not reproduce, resell, share, distribute, or modify any part of the product without written permission.
You may not use our content to create derivative works, training materials, or commercial offerings.
You may not upload our content to public platforms, AI training datasets, or third-party marketplaces.
We reserve the right to revoke access or take legal action if our licensing terms are violated. We trust our community to honour the spirit and integrity of this work.
WholeHearted Magic offers tools, insights, and resources designed to support emotional clarity, spiritual growth, and personal empowerment. However, we do not—and cannot—guarantee specific outcomes, transformations, or results
Personal development is a deeply individual journey. Your experience will depend on your own effort, openness, and timing.
Our products are intended as supportive companions, not substitutes for professional advice, therapy, or medical care.
We make no claims regarding healing, financial gain, relationship outcomes, or life changes.
Testimonials, case studies, or examples shared on our site are illustrative only and do not constitute a promise of similar results.
We trust you to use our offerings with discernment, and we honour the unique path you’re walking.
We may update these Terms and Conditions from time to time to reflect changes in our offerings, legal requirements, or platform capabilities.
Any changes will be posted on this page with an updated revision date.
Continued use of our site or products after changes are posted constitutes your acceptance of the revised terms.
If a change materially affects your rights, we will do our best to notify you via email or site banner.
We encourage you to review this page periodically to stay informed.
If you have questions about these Terms or need support accessing our products, please contact us at admin@mellissaedney.com. We aim to respond within 2 business days.
Edney Products NZ Limited trading as Mellissa Edney with WholeHearted Magic
PO Box 40372, Glenfield 0747, Auckland, New Zealand
Email: admin@mellissaedney.com
Phone: +64 22 104 7661
These Terms and Conditions are governed by the laws of New Zealand.
Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
By using our site and purchasing our products, you agree that any legal action will be handled within this jurisdiction.
All content, branding, visuals, product designs, and written materials provided by WholeHearted Magic are the intellectual property of Edney Products NZ Limited trading as Mellissa Edney with WholeHearted Magic.
This includes but is not limited to: Human Design reports, emotional reset tools, downloadable guides, printed decks, illustrations, slogans, and character-driven assets.
Unauthorised use, reproduction, resale, or distribution of any part of our content is strictly prohibited and may result in legal action.
We reserve the right to protect the emotional integrity and creative spirit of our work.